Web Hosting Explained

The following is provided to explain what each element of the hosting package contains and means:

  • Data Storage Capacity (DSC): This describes the physical amount of hard disk space that is allocated or prescribed for your hosting package. This takes into account, web files, emails, stats, logs and any DBs in use. This is not enforced as a Hard Limit, and as such you can go over the amount stated within your package. Overusage is charged at an overusage rate of 15p per MB, but you can increase your DSC from within your control panel to assign a larger prescribed amount of DSC at greatly reduced rates.
  • Data Transfer Allowance (DTA): This described the amount of data that passes to and from the server for your domain name. This include email, web and ftp transfer to and from the server. If you reach your limit of DTA then your site is not cut-off as we do not impose a hard limit, instead you are charged by the MB at the rate of 0.0025p per MB or the equivalent of £2.50 per GB if you used 1000MBs extra.
  • POP3 Account: A POP3 email account is the physical container for email receipt. A POP3 email account can only be allocated to one person (Domain Level > Relationships > Users). The POP3 account is assigned its own default email address, under which its features and services will operate under.
  • SMTP Account: An SMTP email account is the ability to relay / send emails out through our servers using your own domain name. The SMTP service is an authenticated service, meaning that you need to assign your username and password within your email clients SMTP server details to use the service fully. (SMTP Auth is recognized by all mainstream email clients).
  • Auto-Responder: By assigning an Auto-Responder to a POP3 account, you can establish the automatic sending of response emails to those that email you. i.e. messages like: I am away from the office until... is the most typical usage of an auto-responder.
  • Auto-Forwarder & Retain or Delete: With each POP3 email account you have the ability to assign a number of rules governing what happens to emails that are received within it. Using our control panel system you can create rules using simple checkbox operation to forward copies of the emails onto separate email addresses, whilst still retaining a copy in your POP3 mailbox, or sending the emails on without retaining a copy of the email within your POP3 mailbox. Obviously, in its standard mode, emails are received and retained within the mailbox ready for your collection.
  • Auto-Forwarder per Email Alias: Within the Domain Name level control panel, you can assign an unlimited number of email aliases (additional email addresses that do not have a specific POP3 mailbox account assigned to them). You can direct your email aliases into specific POP3 email mailboxes, or you can direct them to email addresses that reside outside of your domain. Please note that these emails are not retained, they are simply forwarded without any retention or copying.
  • WebMail: We utilize the SquirrelMail webmail service for our hosting clients. What this means is that you can access your emails that have not been downloaded into your email client from a standard web broswer, plus you can reply to emails or send new emails out directly from within the webmail service using your own domain name.
  • FULL FTP Access: File Transfer Protocol (FTP) is the method used for uploading files to your hosting account. Our servers and firewalls are designed to function 100% with the majority of FTP applications and managers, with Passive or Non Passive FTP connections available to you.
  • Graphical Site Stats: We utilise the Webalizer site stats system to provide you with an easier to understand set of data concerning your website visitors. It can provide you with information on how many hits, sites, visitors have visited your site, along with entry and exit pages as well as details on referrers and search engine search terms used to locate your site.
  • Spam Mail Identification & Tagging: Our email servers utilise publically available Db's of know spam email addresses and servers. If an email arrives at the server that has been highlighted as coming from one of the known spam sources, then your email will be tagged with the words {Spam?}. You can assign a rule within your email client that any email that is received with this tag can be either placed into a special "Spam" folder, for later checking or if you are 100% confident that the emails are all spam related, a rule to automatically delete the emails. NB: Note, some systems can be marked as spam incorrectly by the Db's, or a regular contact is emailing from a system marked as being a source of spam, so you are advised to manually check instead of automatically deleting emails.
  • Anti-Virus Protection: Provided at an additiona cost, we provide email virus scanning services at the domain name level of all emails received into your domain. Virus definitions are updated every hour, thus keeping us as up to date as is possible against the every increasing threat poised by viruses today.
  • Control Panels: We provide a number of control panels for your use. A Customer Level control panel is the main container in which all of your orders will be maintained, i.e. customer level actions included orders, contact information, payment information and history along with online support facilities. At the Domain Name level, you are provided with services and actions that relate solely to the domain name in question, thus if you have 10 domains with us, then you will have 1 Customer level control panel, and 10 individual Domain Name level control panels from which to maintain there services from within. You an drill down to all of your domain name level control panels from within your Customer Level control panel making management very easy indeed.
  • Support: You get the following means of gaining support with us: Email based support, Web based support from within your Customer Level control panel, telephone and fax based support, all of which are manned by our own in house experts.