Help & Information Files

A "SMTP" account is a unique authority for a 'User' to send emails out through the Email Server using your own domain name. This is sometimes known as Email Relaying. An SMTP Authority/Rule can only be assigned once per user. If you are unsure as to whether you have a user available to utilise SMTP or to learn more about this feature, then please visit the Domain Name Users information page.

More on SMTP: The SMTP services that we provide are known as Authenticated SMTP. What this means is that you have to authenticate yourself with the server prior to being allowed to relay your emails through the server. The way this is conducted is by informing the Email Server of your User Level username and password.

Creating a SMTP Account: To add a new 'SMTP' account to a domain, first of all login to your Domain Name Level control panel, or access your domain from within your Customer Level control panel system. (If you have forgotten your password then visit the login page and follow the instructions provided for 'Forgot Password'.) Once logged into the Domain Name Level control panel account :-

• Hover your mouse over the Account Settings > Email > Mail SMTP Authenitcation (SendMail) Settings. (You can also click directly onto the icon of the same name situated in the central portal area upon first logging into the Domain Level control panel.
• If you have already created SMTP usage rules, then these will be shown with identifiers of facilities that have been enabled for each SMTP usage account.
• To add a new SMTP usage account/rule you must have an available (non SMTP account assigned user), if you do not have one available then create a new domain user before proceeding any further.
• At the base of the Mail SMTP Authentication (SendMail) Settings page, click on the selection box for 'Add' and select "SMTP Account:" and from within the Selection list pick the username with which to grant the SMTP Authority. If you have only 1 available username (who has not been assigned a SMTP email account) then you will only be able to assign it to that user, but if you have more available then you will need to select the 'Username' with which to assign this new SMTP account for. Click "Update" when you are ready to confirm the creation fo the new SMTP account.